Need help?
Frequently Asked Questions
Orders
We currently ship to:
✔ France
✔ European Union countries (e.g. Germany, Spain, Sweden, Finland, etc.)
✔ United Kingdom
✔ United States & Canada
Additional European destinations (outside the EU):
✔ Switzerland
✔ Norway
We do not deliver to other regions at this time.
Prices displayed on our website include VAT for orders shipped within the European Union and the United Kingdom.
For orders shipped outside the EU and UK — including the United States and Canada — local duties and import taxes may apply upon delivery, depending on your country's customs regulations. These fees are not collected by AYT Studio and remain the responsibility of the customer.
We offer free shipping.
It depends on where you are. Orders are processed within 1–2 business days.
Estimated delivery times:
- France: 2–4 business days
- Europe (EU & non-EU): 2–8 business days
- UK, US & Canada: 4–10 business days
Please note: Customs processing or courier delays may extend these timeframes.
We don’t offer direct exchanges.
Return your item and place a new order once your return is approved.
Returns
Yes. You have 14 days after receiving your order to request a return.
Items must be unworn, with tags, and in original packaging.
Yes. Under EU regulations, you have the right to cancel or return your order within 14 days, for any reason.
Items must be returned in their original condition, with proof of purchase.
Email us at customercare@aytstudio.com with your order number.
Once approved, you’ll receive a prepaid return label and instructions.
Returns without prior approval will not be accepted.
Your first return is free of charge, regardless of your location. From the second return onwards (without exchange), a flat fee will be deducted from your refund:
- France: €9
- EU: €15
- Rest of the world: €25
Exchanges are always free of charge. All return or exchange requests must be submitted within 14 days of receiving your order.
Once we receive and inspect your return, your refund will be processed within 10 business days to your original payment method.
Bank delays may occur.
Contact us if it takes longer than 15 business days.