Refund policy

We accept returns of eligible items, including in-stock purchases and pre-orders in standard sizes.

📌 Return Shipping Costs

• Orders and pre-orders delivered within the European Union: one return shipment per order is complimentary. We provide a prepaid label. Please return all relevant items together; additional return shipments are at your expense.

• Orders and pre-orders delivered outside the European Union: return shipping costs are your responsibility. Please contact us for return and customs instructions. Use a tracked service and retain proof of shipment.

For defective or incorrect items, we cover any necessary return shipping costs.

📌 Return Period

Please notify us within 14 calendar days of receiving your order if you wish to return an item.

You then have a further 14 calendar days from your notification to send it back.

📌 How to Request a Return

Email customercare@aytstudio.com with your order number and the items you wish to return.

You do not need to provide a reason when exercising your statutory right of withdrawal We will provide the return address, instructions and, where applicable, a prepaid shipping label.

Please contact us before sending your parcel so we can identify and process your return correctly. This procedure does not restrict your statutory rights.

📌 Item Condition

You may try on an item as you would in a shop.

Please return items clean, with their tags attached and in their original packaging where possible. Items should not be worn beyond trying them on, washed or altered.

We may deduct an amount for any diminished value caused by handling beyond what is necessary to assess the item.

📌 Personalised and Made-to-Measure Pieces

The statutory right of withdrawal does not apply to pieces made to your individual specifications or clearly personalised, where permitted by law.

Any such exception will be clearly stated before you place your order. Pre-orders in standard sizes remain eligible for returns under the conditions above.

Your statutory rights concerning defective or non-conforming goods remain unaffected.

📌 Exchanges

We do not offer direct exchanges.

To request another size or item, return your original purchase and place a new order. New purchases are subject to availability and the shipping conditions applicable when ordering.

📌 Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or different from what you ordered, contact customercare@aytstudio.com as soon as possible.

Please include your order number and photographs where helpful.

We will assess the issue and arrange an appropriate solution, covering any necessary return shipping costs. This does not limit your statutory guarantees or remedies.

📌 Refunds

Refunds are issued to your original payment method, unless you expressly agree otherwise.

When exercising your statutory right of withdrawal, you will be refunded within 14 calendar days of notifying us. We may withhold reimbursement until we receive the goods or proof of return shipment, whichever occurs first.

Your bank or payment provider may require additional time to display the refund.

📌 Sale Items

Sale items follow the same return conditions as full-price items, subject to the lawful exceptions stated above.

📌 Contact

For all return and refund enquiries, please email customercare@aytstudio.com.

Nothing in this policy limits your mandatory consumer rights.